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Problem-Solving Gap Assessment

We appreciate your honest answers so that you can identify your strengths and development opportunities.

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Question 1 of 8

Do you see some of the same type of problems re-occur even after we thought we had addressed them?

A

Yes

B

No

Question 2 of 8

Have you tried using a Fishbone (Ishikawa, Cause & Effect) Diagram and struggled to keep it manageable with a team to focus only on some potential causes? 

A

Yes

B

I've never used a Fishbone Diagram

C

No, I've never struggled.

Question 3 of 8

Have you tried doing a 5 Why Analysis, but struggled to get to the root cause because there was too many possible causes or because the team started focusing on causes that they have no control over?

A

Yes

B

I haven't used 5 Why Analysis that much

C

No, I haven't struggled and it was an effective exercise.

Question 4 of 8

Have you struggled to come up with the most feasible and effective solutions and develop action plans to implement the top solutions?

A

Yes

B

I haven't had to do much of this yet.

C

No, we use the team's input and prioritization tools effectively.

Question 5 of 8

Have you struggled to make people follow the new process after changes are made to it, and found the improvements hard to sustain? 

A

Yes

B

I haven't done much improvements or process changes yet.

C

No, we're really good at creating buy-in, standard work, training, auditing and monitoring.

Question 6 of 8

Do you find yourself doing most of the work (and often by yourself) when trying to do root cause problem-solving, and finding that this is affecting the results of your efforts?

A

Yes

B

No

Question 7 of 8

Does your team or organization have simple A3 Problem-Solving Template(s) for you to solve reccurring problems?   If so, what is the name of the problem-solving process or template (examples: A3, PDCA, 8-Step Problem-Solving,  RCA, Rapid Problem-Solving, 8D)?

Question 8 of 8

Do you find yourself completing an A3 only after an improvement has been implemented (as documentation) and not as a communication and problem-solving tool to engage a team and stakeholders in the process?

A

Yes

B

No

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