Control and Sustain Your Improvements

Watch this video:

DMAIC Control phase

Then answer a couple of questions.

Click the button below to start.

Start

Question 1 of 2

Although these videos talked about a "Control Phase" that in the PDCA cycle would fall in the "Check/Act" steps, can you see how the same concepts apply when handing off responsibility of the improved process to the process owners?

Paragraph answer

Question 2 of 2

Who's responsible for creating/updating the Standard Work to reflect the new process, and for ensuring the folks affected get trained?

A

The Project Leader and Project Team

B

The Process Owner

C

The People Development (Training & Education) Team

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